If all of the boxes to give the proper permissions are not given to the app, a pop up will appear advising that you will need to revoke access to the app and start again. After that, if you wish to continue the conversation, you will need to reach out to the customer through another method (text or email) Troubleshooting Once your customer messages you, the conversation will remain open for 24 hours after the time of their last message. Due to Google’s limitations, businesses are not able to proactively send messages to customers. Deleting a client would also break the sync.Ĭonversations on Google's Business Messages must be initiated by your customer. Doing this would break the connection and the client would not be able to communicate with you through Google Business Messenger. The connection with Google Business Messenger is made with the email address the client enters and the specific client card. Important Note: If an existing client enters an email address that is different than the one you already have for them, do not attempt to merge the contacts. When a contact in Thryv is connected to you through Google Business Messenger, they are connected to the specific client card in your CRM by way of the email address that they enter in Google when prompted.Īll of your responses to this conversation will be received by the client in their Google's Business Messages conversation. Thryv will either create a new client card or associate the message with an existing client, based on the email address that the client enters. Once they do so, you will receive the message in your Thryv inbox. When a lead or customer contacts you through Google Business Messenger, first they will be prompted to enter their email address. You will be redirected back to your Inbox. You will see this success screen when the install is complete. Otherwise, this message will never actually be sent A best practice is to copy and paste the welcome message into this field, just in case that ever changes. Note: Even if your business is listed as 24 hours or has no hours, the offline messages field is still a required field. Once your auto-responses are set, click on Install to complete the process. The Welcome Message will automatically be sent to customers who message you during your business hours, while the Offline Message will be sent to those who message you outside those hours. Set your auto-responses that Google Business Messenger will use. If you attempt to proceed without checking all boxes, you will be redirected back to this screen until all boxes are checked. Note: This app will not function unless all boxes are checked. Once the boxes are checked, click on Continue. Note that all of the permissions are necessary for the app to function. Next, grant the necessary permissions for Thryv to access your Google account. If you sign into a different Google account the app will not work. Make sure that you are signing into the same Google account used to claim your listing. You will be prompted to sign into your Google account. If you do not have access, you will not be able to continue with the installĬheck the box to agree to terms and conditions and give permission for Thryv to access information from your Google account, then click Connect to Google Account. To install the app, first navigate to the App Market, then select the Google's Business Messages app.įirst, Thryv will need to confirm that you have access to your Google Business Profile. ![]() ![]() Click Here for a full guide on how to do so. Therefore, you must have your business logo uploaded in Thryv. This step must be completed first before you will be able to use Google's Business MessagesĪlso, a Logo is a required field for Google. If you have not already claimed your Google My Business listing and connected it to Thryv, Click Here for a full guide. In order to connect this app, your Google My Business listing needs to be claimed. This guide will show you how to install the app and how to use it to communicate with your customers. This will allow you to sync your Google's Business Messages to your Thryv inbox. Want to make it easier for your leads and customers to contact you, without having an additional inbox to manage? Thryv makes it easy with the Google's Business Messages app.
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